Printer devices can get into an error anytime. Any runtime error on your computer or any changes in the settings can lead to printer issues. One of the most common issues faced by many printer users is 5b00 error. This error message displayed on the screen due to the ink counter overflow. This error message means your ink is wasting and you should fix the issue instantly.
Possible reasons behind the 5b00:
You have installed a cheap cartridge on your printer
Printhead gets damage
Your PC is not supporting the printer
Paper jam
There can be various other reasons which can lead to error 5boo code.
Troubleshooting Printer error 5b00 code:
Install an original cartridge
When you get this error code on your screen, check your cartridge immediately. If you are using a third-party cartridge then you have to change it. Remove the cheap cartridge from your printer. Now take a cloth and clean the whole printer. Purchase an original cartridge for your printer model. Now remove all the protective tapes and plastic clips from the cartridge. Install the cartridge carefully on the printer and then try to take a printout.
Reset the ink absorber to 0%
When your ink is getting waste and error messages displayed on the screen then you should try resetting the ink absorber to 0%. Here are the steps to reset the ink absorber:
Open the web browser
Search for the printer service tool of your printer model
Make sure you are installing a compatible tool for your device
Download and install the printer service tool on your device
Run the tool to check whether the functions and buttons of your printer are working or not
If any function or button is disabled then start it instantly
In case the buttons of your printer are greyed out; the printer is dealing with an error. Either your printer is not connected properly or it has crashed. Now you have to search for the ink absorber counter option. Click on the option and then set it to 0%. A confirmation window will be displayed on your screen. Click on the Set button and a confirmation message will be displayed. Now restart your printer and check whether your 5b00 issue gets fixed or not.
Try running your printer on the service mode
Service mode is a special type of mode that can fix many printer errors easily. You can run the printer on service mode by following the steps given below:
Go to your printer and press the Stop button
Turn off the printer
Now again press and hold the power button
Hold the button for 5-6 seconds until you get the blue/green light. Press the Stop button of your printer 6 times. When you press the stop button. The color of the LED will change. After the 6th time, the LED will glow blue. Now you have to release the power button and wait for about a minute. The blue LED of the printer will start flashing. You need to wait until the LED gets stable. Now again connect your printer to the computer and check whether your error gets resolved or not.
Check the printhead of your device
A user can get the printer error code when the printhead gets damaged or clogged. In case the printer is damaged then purchase a new printhead for the printer and install it immediately. But if the error is occurring due to the clogged printhead then clean it immediately. Open your printer and clean it with a dry cloth and alcohol-based cleanser. Clean the printhead with a light-hand. Wait until the printhead gets dried up completely. Now again try a printhead and check for the error. Many printer models have an inbuilt utility tool for cleaning the printer. Run the utility tool about 3-4 times and then check for the error. In case the printer is dealing with paper jam then open the printer and remove the paper chunks. You should also clean all the dust from your printer and then try to take a printout.
Run a printer troubleshooter
Sometimes the printer errors can get simply resolved by using the printer troubleshooter. For Windows devices, go to settings and scroll down to Devices. On the devices page, click on the Printer and hit the Manage button. Check and hit the Run Troubleshooter option. The Windows printer troubleshooter will start running and checking for the issues which are getting the printer into the error. The printer troubleshooting process may take some time to complete. You will get a result page; check whether your printer error gets fixed or not. If you are unable to resolve the 5b00 code then contact the printer’s technical team and ask for a solution.
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